Hey there,

As we continue to navigate our way through this pandemic, it’s always good to be kept well informed on how best to tackle new challenges when they arise, especially if those challenges are ear, nose, or throat related.

The team here at Scottsdale is working hard to raise awareness about the importance of hearing health, and if you’re someone who has been particularly affected by hearing loss, or you know someone who has, then we’d love you to help us spread the word further.

Could You Help a Loved One?

The first thing you can do is to encourage a loved one to have a hearing assessment, just like you did.

By sharing the story of your journey, you’ll help your loved one to feel more confident about making the right decision.

Hearing loss awareness is only effective if people are made aware, so thank you in advance for all you do.

Updates of Interest From the Scottsdale Office

It’s certainly been a busy month here at Scottsdale.

First and foremost, we’d like to assure you that, as part of our response to the pandemic, you’ll find every staff member wearing a clear face shield at the clinic. This ensures easy lip reading during conversations while, of course, remaining safe.

In addition to this, our staff has been divided into two teams, red and blue. The red team is in the office providing care on Monday and Friday, while the blue team is in the office Tuesday and Thursday.

To make it even safer for our patients, we’ve even introduced a process that allows you to email your paperwork prior to your appointment (using a HIPAA secure platform).

Top Tips for Managing New Hearing Loss Challenges

We’ve all got together to pull our “top tips” for how to thrive in these new normal circumstances:

Face masks can easily dislodge your hearing aids. So download a handy “find my device” app to ensure you always know where they are!

1. If you’re struggling to hear your TV while at home, why not invest in a state-of-the-art “streamer.” This will allow you to stream sound directly to your hearing device and avoid those household arguments! Ask us for more information.

2. Your hearing may worsen if sounds don’t pass through your ears regularly. So make sure to wear your hearing aids every day –  even if you’re alone.

3. Clear face masks are essential for everyone with a hearing loss. If you’d like some supplies for daily use, let the team know!

4. Be extra careful when removing face masks, as the hearing aids can get caught and fall out. Make sure you have location services on the app set to “all the time,” so in the event you do lose a hearing aid, it can be easily relocated.

If you have any concerns or would like to share your tips with others, contact us. The team will be happy to have your input.

Helpful Resources


Now a mandatory accessory in public spaces, we explore the challenges people have encountered with them and how to overcome them…

Read More…

how face masks are impeding communication
Troubleshooting for remote assist


If you’re having trouble connecting or reconnecting your hearing aids with your iPhone, these instructions should help…!

Read Here…

Have a question or need help? Then we’re here for you.

Call us at (480) 684-1080.

Have a great August!

Scottsdale Ear, Nose & Throat

Do you know somebody that needs to see this? Why not share it?

Dr. Debra L. Hamila, Au.D., CCC/A

Debra Hamila received her master’s degree in audiology from Cleveland State University and her Au.D. from Arizona School of Health Sciences and has been a practicing audiologist for more than 33 years. She has worked in a variety of ENT offices, hospital, and clinical settings.
    You don’t realise you’re walking with a rock in your shoe until you’re able to hear again – Regina’s Story

    Regina has suffered from hearing problems since she was an infant, recognized as regular chronic ear infections. And, as with unfortunate events, she has experienced a multitude of audiology catastrophes.

    It was many years before Regina crossed paths with Scottsdale Ear, Nose & Throat; where her lifetime of hearing problems was addressed effectively and treated with the delicate care that she desperately required.

    Regina’s journey began when she was taken to a regular paediatrician by her mother from a young age. Her ears were, what we describe as an audiologists recipe for disaster, ‘flushed out’.

    This dangerous procedure caused a nasty infection, which spread to her mastoid bone and, at the age of 15, she underwent a tympanoplasty mastoidectomy to stop the infection spreading. This only forbade her future struggles with hearing loss. 

    As with poor diagnosis, Regina was faced with another canaloplasty which didn’t work. Soon after, she received a BAHA, which is a cochlear implant in her skull that acts as a sound processor that detects sound and transforms it into vibrations. 

    However, suffering from a history of poor hearing care, she was unaware of the former issues her ear presented.

    By now, this would be described as any audiologists nightmare. But, we’re proud to have helped Regina on her road to optimum hearing and reconnect her to her loved ones.

    When she arrived at Scottsdale Ear, Nose & Throat it was evident that she was losing hearing on her right side. At this point, she was fitted with a ReSound hearing device, which provided the catalyst to a new and improved hearing.

    The first thing Regina noticed was the indefinite sound she had been making whilst emptying the dishwasher, completely unaware of the noise she was making!

    “I mean, the detail that I can hear now it’s like, Whoa, I didn’t realize I was making that much noise. I need to be quieter!”

    Treated with professional care, Regina received a comprehensive hearing assessment with Dr. Debra Hamila.

    “I just love, love, love Dr. Hamila, she is such a professional and loving person. I was so impressed with the office and what she did with the ReSound, I just love her.”

    Like many others, it takes years for people to realize they have a hearing problem. Regina described this moment as life-changing.

    “You don’t realise you’re walking with a rock in your shoe until you’re able to hear again. Especially now I’m a full-time Grammy Nanny, I can hear so much more and it has enriched my life incredibly.”

    What advice would you give to someone who is deliberating on taking the first step towards better hearing?

    “My advice to them would be to have a hearing test. Especially as we age our hearing goes down. It’s really unfortunate that people carry their pride and are not willing to learn to walk with the rock in their shoe. You don’t realise you’re waking with a rock in your shoe until you’re able to hear again.”

    Regina is one of many patients who has been impacted by our audiological services and we are proud to have been able to provide the tool towards better hearing and a lifetime of many more memories.