To continue to protect you, other patients, and staff, strict protocols remain in place to ensure you visit a safe and sterile environment.

This includes the following 5-step protocol.

#1 – Self-Wellness Check

If you or a family member are experiencing a fever, cough, or runny nose, then please call to reschedule your appointment at least 14 days into the future as a precaution.

Similarly, if you have been diagnosed or are waiting for test results for COVID-19, then please reschedule.

#2 – Hand Washing on Arrival

All patients must wash their hands upon arrival before entering our office as clearly marked on the office door, you will then be asked to use the hand sanitizer upon entering

#3 – Minimum Company for Appointments

You’re kindly asked to bring a maximum of one person with you for your appointment, and ideally visit alone if possible.

#4 – Thorough Cleaning Between Appointments

Between appointments, additional time has been scheduled to thoroughly clean all surfaces, sterilize areas between patients and ensure each patient is entering a sterile environment

#5 – Minimized Waiting Times

Although all magazines and toys have been removed from the waiting room for sterile reasons, processes are now in place to minimize waiting times through reduced paperwork and spaced-out scheduling of appointments

Your health and wellbeing remain our number one priority.

To schedule an appointment or to ask any questions, then please call (480) 684-1080

 

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Dr. Kurt E. Heiland, MD

Dr. Kurt E. Heiland, MD

Dr. Heiland specializes in treating ear, nose, and throat issues with comprehensive pediatric and adult medical and surgical procedures, including head and neck surgery. Dr. Heiland is also qualified to treat balance problems and is a member of VEDA (Vestibular Disorders Association).
    You don’t realise you’re walking with a rock in your shoe until you’re able to hear again – Regina’s Story

    Regina has suffered from hearing problems since she was an infant, recognized as regular chronic ear infections. And, as with unfortunate events, she has experienced a multitude of audiology catastrophes.

    It was many years before Regina crossed paths with Scottsdale Ear, Nose & Throat; where her lifetime of hearing problems was addressed effectively and treated with the delicate care that she desperately required.

    Regina’s journey began when she was taken to a regular paediatrician by her mother from a young age. Her ears were, what we describe as an audiologists recipe for disaster, ‘flushed out’.

    This dangerous procedure caused a nasty infection, which spread to her mastoid bone and, at the age of 15, she underwent a tympanoplasty mastoidectomy to stop the infection spreading. This only forbade her future struggles with hearing loss. 

    As with poor diagnosis, Regina was faced with another canaloplasty which didn’t work. Soon after, she received a BAHA, which is a cochlear implant in her skull that acts as a sound processor that detects sound and transforms it into vibrations. 

    However, suffering from a history of poor hearing care, she was unaware of the former issues her ear presented.

    By now, this would be described as any audiologists nightmare. But, we’re proud to have helped Regina on her road to optimum hearing and reconnect her to her loved ones.

    When she arrived at Scottsdale Ear, Nose & Throat it was evident that she was losing hearing on her right side. At this point, she was fitted with a ReSound hearing device, which provided the catalyst to a new and improved hearing.

    The first thing Regina noticed was the indefinite sound she had been making whilst emptying the dishwasher, completely unaware of the noise she was making!

    “I mean, the detail that I can hear now it’s like, Whoa, I didn’t realize I was making that much noise. I need to be quieter!”

    Treated with professional care, Regina received a comprehensive hearing assessment with Dr. Debra Hamila.

    “I just love, love, love Dr. Hamila, she is such a professional and loving person. I was so impressed with the office and what she did with the ReSound, I just love her.”

    Like many others, it takes years for people to realize they have a hearing problem. Regina described this moment as life-changing.

    “You don’t realise you’re walking with a rock in your shoe until you’re able to hear again. Especially now I’m a full-time Grammy Nanny, I can hear so much more and it has enriched my life incredibly.”

    What advice would you give to someone who is deliberating on taking the first step towards better hearing?

    “My advice to them would be to have a hearing test. Especially as we age our hearing goes down. It’s really unfortunate that people carry their pride and are not willing to learn to walk with the rock in their shoe. You don’t realise you’re waking with a rock in your shoe until you’re able to hear again.”

    Regina is one of many patients who has been impacted by our audiological services and we are proud to have been able to provide the tool towards better hearing and a lifetime of many more memories.