Patient Stories

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Chris Heidkamp, Scottsdale ENT patient review

“Great staff and people do a fantastic job of running the office and practices very smoothly. The check-in/in-take process has been streamlined to online and is quick and easy. My doctor is very knowledgeable and has been responsible for greatly impacting the quality of my life.”

– Chris Heidkamp

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Peter Donzelli, Scottsdale ENT patient review

“Caring, concerned, and professional … been going here for over 20 years.”

– Peter Donzelli

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YP, Scottsdale ENT patient review

“The staff at Scottsdale Ear, Nose & Throat are very competent and professional. I highly recommend them.”

– YP

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John Carrozza, Scottsdale ENT patient review

“Great medical team backed up by super office staff.”

– John Carrozza

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Kurt Russell, Scottsdale ENT patient review

“Very attentive and thorough, and friendly staff.”

– Kurt Russell

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Esther Zack, Scottsdale ENT patient review

“This is a group of caring, experienced professionals working together to solve patients’ problems.  I highly recommend them.”

– Esther Zack

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Jessica, Scottsdale ENT patient review

“Very competent and friendly staff.”

– Jessica

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Melvin Hall, Scottsdale ENT patient review

“This is an excellent creative team of professionals who changed my life through improving my ability to breathe.”

– Melvin Hall

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Mary S. James, Scottsdale ENT patient review

“From the first contact, confidence prevails.” 

– Mary S. James

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Joanne Bellet, Scottsdale ENT patient review

“Very thorough and helpful!”    

– Joanne Bellet

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Jim Somerville, Scottsdale ENT patient review

“Easy and quick to schedule a comprehensive exam or an evaluation with a professional audiologist for any ear, nose, or throat issue … they all may be inter-related.”

– Jim Somerville

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Dorania Mato, Scottsdale ENT patient review

“Excellent staff, wait time on time, doctor takes the time to explain, and the physical therapist was excellent.”

– Dorania Mato

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“I was pleased with my issues being addressed and the treatment offered.”        

– Suzanne Parelman

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“I have found the medical and office staff to be very caring and helpful.”

– Bob Wirth

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“At Scottsdale Ear, Nose & Throat, they are very professional and pay attention to the patients’ needs.” 

– Eduardo Alvarez

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“I would, based on my experience, highly recommend this office.”

– Jon Hinderer

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“Highly recommend … great staff. Very friendly & accommodating.” 

– Bonnie Weninger

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“Trust that you are in good hands with experts in their fields who truly care about your well-being.”

– Julia Singer

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“I researched the area for the best doctors. I was fortunate to find them at Scottsdale ENT.”

– Angel Martin Del Castillo

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“This is an excellent creative team of professionals who changed my life through improving my ability to breathe.”               

– Melvin Hall

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“They are pleasant & professional, will ease all your concerns on your 1st visit.”

– Tony

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“Dr. Heiland is an excellent doctor and a compassionate man.  The office staff is very efficient, kind, and concerned for your welfare.“

– Mary Tyler

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“I have been a patient of Scottsdale ENT for probably 15 yrs. and would not consider going anywhere else.  I have moved 20 miles away and still return to Dr. Heiland.”

– Mary Canary

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“I was diagnosed with head and neck cancer. Dr. Heiland was incredible from start to finish. He and staff are always helpful, kind with outstanding care.”

– Susan "Susie" Hansen

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“I would tell them that Dr. Heiland and his staff are the best. He blends humor with an incredible amount of knowledge and compassion. I’d recommend him for everyone who has problems with ear, nose, throat, and related ailments. He is a great doctor!”

– Jack Lindsay

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“Dr. Heiland uses the latest methods and technology, and that, coupled with compassion and expertise, is a winning combination!”

– Shawn Lawrence

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“A fantastic team of professionals. Your health concerns are in good hands with these professionals. Outstanding care, precise information, all goes hand-in-hand for a good outcome.”

– Charles Serwin

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“I have been seeing Dr. Heiland about 15 years now, and he is an excellent doctor who not only is an ace in his field but is caring and personable as well. I also can’t say enough about Debra the audiologist.”

– Susan Schuetze

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“Call Dr. Heiland.  He really knows his stuff!”

– John Squires

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“I went into Scottsdale Ear, Nose & Throat to obtain treatment for positional vertigo (BPPV).  The therapist I worked with was very versed in this condition and did an excellent job curing my symptoms and providing me with literature and instruction so I could self-diagnose and treat if I had recurrences.”

– John Peterson

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“Very qualified and thorough personnel.”

– Bonnie

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“I would tell prospective patients that he/she is choosing the best place, very professional in the attention. Dr. Heiland is very prepared and capable.”

– Jose

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“Excellent medical specialists who will take time to listen, examine, and get to the source of ENT problems. They did mine.”

– Philip

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“The best. I’ve been going for at least 15 yrs.”

– Malee Mann

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“All of the staff is excellent and you will have a professional and caring experience with a great outcome.”

– Cathy Antholine

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“Everyone is friendly.  My questions were answered thoroughly.  I felt like staff cared about me!”

– Bonnie Blakley

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“Dr. Heiland is the best possible ENT – professional, knowledgeable, capable, cares @ his patients.”

– John Holmgren

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“Excellent doctors & staff. Very professional, yet compassionate & good listeners, making my ‘white coat syndrome’ non-existent during my visits!”  

– Barbara

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“You’re in good hands with all of the staff.”

– Eldon Sterling

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“I was fitted with hearing aids several years ago and chose the top of the line rechargeable ReSound brand and have been very happy with them and the service and care I receive.

“I also receive excellent care from Dr. Heiland who put tubes in my ears 2 different times which saved me from further hearing loss. I highly recommend all the caring professional staff at the De Commercio Street facility.”

– Lorraine Hess

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“Very pleasant, organized, and thorough.”

– Richard Canas

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“I’ve been going to see Dr. Kathryn for more than 20 years. He saved my son’s life who had throat cancer.”     

 

– Margaret Molittieri

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“Awesome office run by awesome, efficient people.”

– Cynthia Nelson

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“They don’t waste your time, they are always on their game, they follow up assiduously.”

– William Gilland

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“Very competent and friendly staff.”
– Jessica

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“They are AWESOME! I can now breathe and smell! I couldn’t breathe or smell well through my nose for 25 yrs. Dr. Heiland performed my surgery and he changed my life. I can’t tell you how thankful I am to Dr. Heiland and the staff.”
– Todd S.

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“Excellent physicians and staff. My concerns were addressed immediately and with care and concern.”
– Christine

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“I have already recommended Scottsdale ENT to friends and have put your name out on Nextdoor.com several times.”
– Jan Rachiele

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“Easy access location/prompt and on time appointments/friendly and helpful staff.”
– Thomas Trebelhorn

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“Excellent response and Dr. MacKechnie is great.”
– David Leathers

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“Excellent service and care.”
– Bob Vogel

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“I’ve had ear problems since I was a child that has left me deaf in my left ear. In saying that, I’ve had problems with my ear for a long time, I’ve been to lots and lots of ear doctors and none have understood my problem. So I was at a point that I said I’ll give one more doctor a chance to help me. I made an appointment with Scottsdale Ear, Nose & Throat. Let me tell you that they not only found the root of my problem, but they also gave me the solution to help prevent it from happening so often.”
– Patricia Wurm

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“This is a group of caring, experienced professionals working together to solve patients’ problems. I highly recommend them.”
– Esther Zack

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“Dr. Heiland came highly recommended and I have remained his patient for over 20 years.”
– Arnie

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“Very attentive and thorough, and friendly staff.”
– Kurt Russell

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“Dr. Heiland considers history, benefits, and risks of treatment. He is treating me for an unusual condition and I really trust his judgment and recommendations.”
– Nancy Taylor

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“I highly recommend this ENT practice.”
– Judy L. Tate

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“I have been seeing Dr. Heiland for over 15 years. I have always been treated with concern since I seem to be allergic to everything in the desert climate. He keeps me healthy and advised me and my wife on conditions we were experiencing where we could not get answers from other doctors. His referrals have been absolutely perfect for us.

“I highly recommend Dr. Heiland as an ENT MD and Dr. Debra Hamila an audiology doctor.

“I have purchased my hearing aids from Dr. Hamilton.”

– Tom McKeever

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“I always feel very heard and cared for.”
– Diane Zubrod

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“They are approachable, understanding, and helpful. An appointment is a very pleasant experience.”
– Judith Burns

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“I was a patient of Dr. Russo until he retired and now am working with Dr. McKechnie. I have had excellent care from both of them.”
– Sheila McIlroy

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“I have been going to Dr. Heiland for years. Always have been satisfied with the doctor!”
– Henry Pevear

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“They listen to your problems very carefully and they understand what you’re going through, very comforting.”
– Antonio Rodriguez the 3rd

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“Dr. Heiland is a lifesaver. He was my surgeon for my stage 4 tonsil cancer.”
– Barbara Jonah

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“My nose was bleeding with oxygen use and so I tried five other doctors with no positive result. Then I went to Scottsdale Ear, Nose & Throat and by using one of their doctors, my problem was solved and that was ten years ago. I have had great results from them in every area of treatment ever since.”
– Hugh L. McGinn Jr.

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“I have always experienced helpfulness and kindness and excellent medical care.”
– Elisa Orr

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“Kind, competent care from every staff member.”
– Sally

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“Email me, I have had several procedures and they were fantastic. Dr. Heiland is the best and I have recommended him to friends. His staff is friendly, helpful, and wonderful also. His advice was perfect, timely, and the operations very successful. I would fly people in from out of town to see him.”
– Jeff Fields

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“The physicians and PAs are excellent. Audiologists are the best. Staff is friendly and helpful.”
– Kathleen Topczewski

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“I feel the practitioners care and I do not feel like I’m on an assembly line.”
– C. D.

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“From routine care to literally saving my life, I have and will continue to absolutely trust Scottsdale ENT.”
– S.M.

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“This office is amazing. The staff and doctors are incredible.”
– BCBS

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“Caring, thorough, and accessible.”

– Gary Galvan

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“I would say that I have been going to ENT for years and would definitely recommend them for your needs.”       

– Susan Laycock

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“The staff and doctors are warm, patient, and efficient as well as extremely knowledgeable in their field of expertise.”
– Shelley Groudan

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“All the staff are highly skilled at what they do.”

– Al Levi

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“This is an excellent facility.  The doctor is very thorough and explains any procedures clearly.  All personnel are efficient, helpful, and friendly.”

– Mary A

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“I have seen the doctors, PA, and physical therapist and all of them have provided excellent support and help. They are knowledgeable and personable.”

– V. Gibney

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“Dr. Heiland saved my life. I had been to several specialists before him, including a botched sinus surgery. I continued to get sicker and sicker until he correctly diagnosed me with chronic fungal sinusitis. He performed corrective surgery and continues to treat me today, some twenty years later. His staff, especially the pair of Kamis, are great.”

– Christine Fitas

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“Scottsdale ENT is staffed with very professional, caring, and dedicated physicians, nurses, and technicians. Over the past five years, they have served me very well, even though I have presented them with some rather ‘thorny’ and complex medical issues. I feel confident about my care whenever I have a visit with them.”
– James H. Anderson

Schedule An Appointment

You can schedule your appointment or speak to a member of the team by calling (480) 684-1080.

Or you can simply complete the form on this page and one of our friendly team will be in touch to discuss your appointment and schedule a convenient time for you to visit Scottsdale ENT.

Meet The Award-winning Team
Eager To Care For You

You don’t realise you’re walking with a rock in your shoe until you’re able to hear again – Regina’s Story

Regina has suffered from hearing problems since she was an infant, recognized as regular chronic ear infections. And, as with unfortunate events, she has experienced a multitude of audiology catastrophes.

It was many years before Regina crossed paths with Scottsdale Ear, Nose & Throat; where her lifetime of hearing problems was addressed effectively and treated with the delicate care that she desperately required.

Regina’s journey began when she was taken to a regular paediatrician by her mother from a young age. Her ears were, what we describe as an audiologists recipe for disaster, ‘flushed out’.

This dangerous procedure caused a nasty infection, which spread to her mastoid bone and, at the age of 15, she underwent a tympanoplasty mastoidectomy to stop the infection spreading. This only forbade her future struggles with hearing loss. 

As with poor diagnosis, Regina was faced with another canaloplasty which didn’t work. Soon after, she received a BAHA, which is a cochlear implant in her skull that acts as a sound processor that detects sound and transforms it into vibrations. 

However, suffering from a history of poor hearing care, she was unaware of the former issues her ear presented.

By now, this would be described as any audiologists nightmare. But, we’re proud to have helped Regina on her road to optimum hearing and reconnect her to her loved ones.

When she arrived at Scottsdale Ear, Nose & Throat it was evident that she was losing hearing on her right side. At this point, she was fitted with a ReSound hearing device, which provided the catalyst to a new and improved hearing.

The first thing Regina noticed was the indefinite sound she had been making whilst emptying the dishwasher, completely unaware of the noise she was making!

“I mean, the detail that I can hear now it’s like, Whoa, I didn’t realize I was making that much noise. I need to be quieter!”

Treated with professional care, Regina received a comprehensive hearing assessment with Dr. Debra Hamila.

“I just love, love, love Dr. Hamila, she is such a professional and loving person. I was so impressed with the office and what she did with the ReSound, I just love her.”

Like many others, it takes years for people to realize they have a hearing problem. Regina described this moment as life-changing.

“You don’t realise you’re walking with a rock in your shoe until you’re able to hear again. Especially now I’m a full-time Grammy Nanny, I can hear so much more and it has enriched my life incredibly.”

What advice would you give to someone who is deliberating on taking the first step towards better hearing?

“My advice to them would be to have a hearing test. Especially as we age our hearing goes down. It’s really unfortunate that people carry their pride and are not willing to learn to walk with the rock in their shoe. You don’t realise you’re waking with a rock in your shoe until you’re able to hear again.”

Regina is one of many patients who has been impacted by our audiological services and we are proud to have been able to provide the tool towards better hearing and a lifetime of many more memories.