Our Arizona leading doctors put your health first, with leading ENT specialists, we can help you with any issues you are experiencing regarding your ears, nose, or throat health. Many of my patients have experienced problems using the Remote Assist feature on the ReSound Smart/Smart 3D app, which has been a vital tool for our team at Scottsdale to assist patients while staying at home during the COVID-19 crisis. Like any new technology, it can cause more problems than solve them. But these problems are often down to operational issues that can be quickly solved with some easy steps. We are very sorry for the inconvenience this may have caused, which is why we have provided thorough instructions to address these issues below.

Instructions for Connecting or Reconnecting Your Hearing Aids to Your iPhone

If you are having trouble connecting or reconnecting your hearing aids with your iPhone, these instructions should help. We have also included a troubleshooting section down below. We hope these instructions solve any troublesome issues that you are experiencing.

1. Go to settings.

2. Press Accessibility.

3. Press Hearing Devices.

4. If connecting for the first time, proceed immediately to step 7.

5. If you are reconnecting, press, “Your Name’s Hearing Aids.”

6. Scroll down and press, “Forget Device.”

7. Turn off your hearing aids.

8. Turn on your hearing aids.

9. Wait for, “Your Name’s Hearing Aids,” to pop up on your screen.

10. Your phone will ask you to pair your hearing aids with it, if you have two hearing aids, press, “Pair,” twice. If you only have one hearing aid, only press, “Pair” once.

Wireless Streaming and Phone Calls on Android

If you’re having trouble with these features, this can be extremely frustrating. There are solutions. You can either restart your cell phone or reconnect to your Resound Smart or Smart 3D App.

Method 1

  1. Go to the ReSound app and click on the tab titled MORE.
  2. Turn Demo mode on. Turn Demo mode off.
  3. The ReSound app will search for the hearing aids.
  4.  Restart the hearing aids.
  5. Wait for pairing. Press continue.
  6. Reconnect your hearing aids to the ReSound app.

Method 2

  1. Go to the ReSound app.
  2. Click on the tab titled MORE.
  3. Press “Pair new hearing aids.”
  4. At this point, the phone should find the hearing aids.
  5. Restart your hearing aids.
  6. Wait for pairing.
  7. Press continue.


To ensure that your Bluetooth is functioning correctly, make sure your cell phone’s software is updated. You should also make sure that you close any other apps that are running. If your Bluetooth is not working, try turning it off and then turning it on. This usually helps. Restarting your cell phone once per week will also help you keep everything running smoothly.

Are you having trouble with the ReSound app?

It is definitely frustrating if you are having trouble with this app. In this event, try closing and reopening the app. If that doesn’t work, restart your cell phone. Then, try deleting the ReSound app and downloading it again. You might want to check and make sure you have the appropriate app, whether you need the Smart app or the Smart 3D app.

Try turning, “DEMO MODE,” on and off. Go to the ReSound app and click on the tab titled MORE. Turn “DEMO MODE” on and then off. You will have to restart your device.

Check to see if Bluetooth is allowed on the Smart app or Smart 3D app. If it isn’t, this could be causing the problem. You can do this by going to your settings and scrolling all the way down. Make sure you check to see if Bluetooth is turned on.

Are you having trouble with wireless streaming and phone calls?

If you are, try restarting your cell phone. If that doesn’t work, reconnect your device to Bluetooth. That should solve the problem.

We know how difficult the coronavirus has been for all of us. We hope these instructions help you. Please stay safe during this challenging time. You can contact us at (480) 684-1080.

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Dr. Debra L. Hamila, Au.D., CCC/A

Debra Hamila received her master’s degree in audiology from Cleveland State University and her Au.D. from Arizona School of Health Sciences and has been a practicing audiologist for more than 33 years. She has worked in a variety of ENT offices, hospital, and clinical settings.
    You don’t realise you’re walking with a rock in your shoe until you’re able to hear again – Regina’s Story

    Regina has suffered from hearing problems since she was an infant, recognized as regular chronic ear infections. And, as with unfortunate events, she has experienced a multitude of audiology catastrophes.

    It was many years before Regina crossed paths with Scottsdale Ear, Nose & Throat; where her lifetime of hearing problems was addressed effectively and treated with the delicate care that she desperately required.

    Regina’s journey began when she was taken to a regular paediatrician by her mother from a young age. Her ears were, what we describe as an audiologists recipe for disaster, ‘flushed out’.

    This dangerous procedure caused a nasty infection, which spread to her mastoid bone and, at the age of 15, she underwent a tympanoplasty mastoidectomy to stop the infection spreading. This only forbade her future struggles with hearing loss. 

    As with poor diagnosis, Regina was faced with another canaloplasty which didn’t work. Soon after, she received a BAHA, which is a cochlear implant in her skull that acts as a sound processor that detects sound and transforms it into vibrations. 

    However, suffering from a history of poor hearing care, she was unaware of the former issues her ear presented.

    By now, this would be described as any audiologists nightmare. But, we’re proud to have helped Regina on her road to optimum hearing and reconnect her to her loved ones.

    When she arrived at Scottsdale Ear, Nose & Throat it was evident that she was losing hearing on her right side. At this point, she was fitted with a ReSound hearing device, which provided the catalyst to a new and improved hearing.

    The first thing Regina noticed was the indefinite sound she had been making whilst emptying the dishwasher, completely unaware of the noise she was making!

    “I mean, the detail that I can hear now it’s like, Whoa, I didn’t realize I was making that much noise. I need to be quieter!”

    Treated with professional care, Regina received a comprehensive hearing assessment with Dr. Debra Hamila.

    “I just love, love, love Dr. Hamila, she is such a professional and loving person. I was so impressed with the office and what she did with the ReSound, I just love her.”

    Like many others, it takes years for people to realize they have a hearing problem. Regina described this moment as life-changing.

    “You don’t realise you’re walking with a rock in your shoe until you’re able to hear again. Especially now I’m a full-time Grammy Nanny, I can hear so much more and it has enriched my life incredibly.”

    What advice would you give to someone who is deliberating on taking the first step towards better hearing?

    “My advice to them would be to have a hearing test. Especially as we age our hearing goes down. It’s really unfortunate that people carry their pride and are not willing to learn to walk with the rock in their shoe. You don’t realise you’re waking with a rock in your shoe until you’re able to hear again.”

    Regina is one of many patients who has been impacted by our audiological services and we are proud to have been able to provide the tool towards better hearing and a lifetime of many more memories.